Refund policy

REFUND & RETURNS POLICY

Last Updated: September 24, 2026

We want our customers to have a positive shopping experience with Renvore. If you need to return an item or request a refund, please contact us so we can assist you.

Cancellation Rights

For eligible online purchases, UK consumers generally have a statutory right to cancel an order within 14 days after receiving the goods, subject to applicable legal exceptions.

Nothing in this policy is intended to limit or remove any statutory consumer rights.

How to Request a Return

To request a return or cancellation, please contact:

Email: support@renvore.shop

Please include:

  • Your full name

  • Order number

  • Product name

  • Date of purchase

  • Reason for contacting us, if applicable

  • Any relevant photographs

We will provide return instructions where a return is required.

Faulty, Damaged or Incorrect Items

If your product arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs where applicable.

We will review the matter and provide an appropriate resolution in accordance with applicable consumer law.

Refunds

Where a refund is due, refunds will normally be made using the original payment method and in accordance with applicable law.

Return Shipping Costs

Where applicable, the customer may be responsible for the direct cost of returning an item unless we have agreed to cover those costs or applicable law requires otherwise.

Where an item is faulty, damaged, or incorrect, please contact us before returning it so we can provide the appropriate instructions.

Contact

Renvore
22 Garrison Road
London
E3 2AW
United Kingdom

Email: support@renvore.shop
Phone: +44 7743 612412

PRIVACY POLICY

Last Updated: September 24, 2026

Renvore respects your privacy and is committed to protecting the personal information you provide when using our online store.

Information We May Collect

Depending on how you use our store, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order information

  • Payment-related information necessary to process transactions

  • Information provided when contacting customer support

  • Website usage and technical information

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange delivery

  • Provide customer support

  • Process refunds and returns

  • Communicate with you about your order

  • Improve our store and services

  • Prevent fraud

  • Comply with legal obligations

  • Send marketing communications where appropriate

Sharing Information

We may share necessary information with service providers that help us operate our business, including payment processors, shipping providers, ecommerce providers, customer support providers, and technology providers.

Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, and improve the customer experience.

Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

Your Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to access, correct, delete, restrict, or object to certain processing.

Contact Us

Renvore
22 Garrison Road
London
E3 2AW
United Kingdom

Email: support@renvore.shop
Phone: +44 7743 612412

TERMS OF SERVICE

Last Updated: September 24, 2026

These Terms of Service apply to your use of the Renvore online store and purchases made through our website.

Products

We make reasonable efforts to ensure product descriptions, images, specifications, and prices displayed on our website are accurate.

Pricing

Prices are displayed on the website at the time of purchase.

Any applicable delivery charges and other costs will be displayed during the ordering process.

Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to cancel or refuse an order where reasonably necessary, including where a product is unavailable, a pricing error has occurred, or fraud or unauthorized activity is suspected.

Payment

Payment must be completed using the payment methods available at checkout.

Shipping

Orders are normally processed within 1–2 business days.

After processing, shipping generally takes 3–5 business days.

Returns and Refunds

Returns, cancellations, refunds, faulty products, and damaged products are handled in accordance with our Refund & Returns Policy and applicable consumer law.

Product Use

Customers are responsible for using BBQ products safely and in accordance with the manufacturer's instructions.

BBQ grills and outdoor cooking equipment should be used only in suitable environments and according to applicable safety instructions.

Intellectual Property

Content displayed on the Renvore website, including text, graphics, logos, images, and other materials, may be protected by applicable intellectual property laws.

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms affects statutory consumer rights.

Changes to These Terms

We may update these Terms from time to time. The current version will be made available on our website.

Contact

Renvore
22 Garrison Road
London
E3 2AW
United Kingdom

Email: support@renvore.shop
Phone: +44 7743 612412