FREQUENTLY ASKED QUESTIONS

What does Renvore sell?

Renvore specializes in BBQ grills and outdoor cooking products designed for enjoying meals outdoors with family and friends.

How long does order processing take?

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

How long does shipping take?

Once your order has been processed and dispatched, delivery normally takes 3–5 business days.

The estimated total delivery time is approximately 4–7 business days.

Will I receive tracking information?

Yes. When tracking information is available, you will receive a shipping confirmation with the relevant tracking details after your order has been dispatched.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible at support@renvore.shop.

We will do our best to accommodate your request before your order is processed or shipped.

What if I receive a damaged product?

If your order arrives damaged, please contact us as soon as possible.

Send us your order number along with clear photos of the damaged product and packaging so we can review the issue and assist you.

What if I receive the wrong product?

Please contact us at support@renvore.shop with your order number and photos of the product you received.

We will review the issue and provide you with the appropriate next steps.

Can I return my order?

Yes. Eligible online purchases may be returned in accordance with our Refund & Returns Policy and applicable consumer rights.

Please contact us before sending an item back so we can provide the correct return instructions.

How do I request a return?

Email us at support@renvore.shop and include:

• Your order number

• Your name

• The product you want to return

• The reason for the return, if applicable

• Photos of the product, if relevant

How long does a refund take?

Eligible refunds are normally issued using the original payment method and handled in accordance with our Refund & Returns Policy and applicable law.

Is checkout secure?

Yes. Payments are processed through the payment methods and payment providers available at checkout.

Please make sure your billing and shipping information is correct before completing your purchase.

Where is Renvore located?

Our business contact address is:

Renvore
22 Garrison Road
London
E3 2AW
United Kingdom

How can I contact Renvore?

You can contact us using the details below:

Email: support@renvore.shop
Phone: +44 7743 612412

Our customer support team will be happy to assist you with questions about products, orders, shipping, returns, and more.